Clare Media

FAQ

Questions, answered.

Do I own my website?+

Yes, after two years of payments. Until then, you're paying it off as you go.

What if I want to leave before two years?+

You can pay out the rest of the two years and keep the site. Otherwise the site stays with us.

What happens after two years?+

The site's yours. Stay on your package, or drop to a care plan for hosting and support from $29 a month.

Do prices include GST?+

Yes. $97, $197 and $297 a month, GST included.

What counts as a change?+

Anything your package covers. Brochure: content, images and pages. E-commerce: also forms and shop changes. Systems: almost anything, and if it can be built we'll try.

How long until I'm live?+

Four to eight weeks, depending on the build. Brochure sites land at the quick end, and quick feedback from you speeds everything up.

Do you work outside the Clare Valley?+

Yes, across regional South Australia and Adelaide.

Why a monthly fee instead of a quote?+

Because websites rot when nobody's responsible for them. Facebook and Google are rented land where the rules change under your feet. Your website is the one channel you can own, so it deserves what your books get: someone permanently looking after it, not a project that ends at launch.

What happens to most websites after launch?+

Honestly? Nothing. The industry gets paid for the build, then everyone moves on. Photos age, copy drifts from reality, and small changes cost a quote, so owners stop asking. Four years later they fund a rebuild and the cycle repeats. That cycle is the reason Clare Media works the way it does.

What about photography?+

It's an add-on rather than baked into every package, which keeps the monthly fee honest for businesses that don't need it. But if you don't already have professional photography, it's well worth doing. It's usually the difference between a website that looks amazing and one that just misses the opportunity. Shoots are on location, from $650.

What if I need something custom?+

Depends on the package. On Brochure, customisation covers content: pages, copy and layout, changed as often as you like. On E-commerce and Systems, bring us any request: complex and custom forms, vouchers, bookings, or connecting software like ActiveCampaign. If it's within our capability, we'll build it. And if something isn't, we'll be straight with you about it.

Book a 15 minute call.

We look at your business and tell you straight whether a website helps and what it would take.