Privacy Policy

Last updated: 14 April 2025

We respect your privacy. This policy explains what information we collect, how we use it, and how we keep it safe.

By using our services — including The Story Website and The Experience Website subscriptions — you agree to this policy.

1. What We Collect

When you sign up, we may collect:

  • Your name and contact details

  • Business information (e.g. ABN, logo, service descriptions)

  • Billing and payment details (securely processed via Stripe)

  • Website content, images, and information you provide

We only collect what’s needed to deliver your website and maintain your subscription.

2. How We Use Your Information

We use your information to:

  • Build, maintain, and update your website

  • Communicate with you about your subscription and support needs

  • Process payments and manage your billing

  • Deliver optional services like annual reviews and quarterly nudges

  • Improve our products and customer experience

We do not sell or share your information for marketing purposes.

3. Third-Party Services

We rely on trusted third parties to help deliver your service:

  • Stripe for payments

  • Cloudways for hosting

  • Google Analytics for anonymous site data

  • Other tools we may use from time to time (e.g. SMTP services, image optimisation plugins)

We only share the minimum required data and ensure those providers meet basic privacy and security standards.

4. Cookies & Analytics

We may use cookies or tracking tools to:

  • Understand how people use our website

  • Improve performance and reliability

You can disable cookies in your browser if preferred. Analytics data is anonymised.

5. Security & Backups

We take reasonable steps to protect your data, including:

  • Secure access controls

  • Routine backups

  • Ongoing software and security updates

While we work hard to protect your data and keep your website running, we can’t guarantee 100% uptime. If there’s a disruption, we’ll keep you informed and respond promptly.

6. Policy Updates

This policy may change from time to time. We’ll update the date at the top and let you know if any major changes affect you.

Questions?
We’re here for them. Contact: [email protected]